Activate content and optimize outcomes. Achieve a 360-degree case view

IBM Case Manager unites information, process, and people to provide a 360-degree view of case information and achieve optimized outcomes.

With Case Manager, knowledge workers can put critical case information to work through integrated business rules, collaboration, and analytics -- all of which enhance decision making ability and leads to more successful case outcomes. Case Manager:

  • Provides a foundation for capturing organizational best practices through templates and an extensible infrastructure for meeting specific vertical and horizontal needs, reducing the time-to-value. Leveraging modern Web 2.0 concepts, dynamic case-oriented applications can be assembled or reassembled from components, fostering reuse and rapid deployment.

  • Improves time-to-value through business user focused design capabilities, including reusable templates and interview-style interfaces for case construction.

  • Capitalizes on organizationally established business process management facilities. Case workers can easily create and participate in ad-hoc workflow as well as structured processes.

  • Empowers knowledge workers with real-time and historical case metrics as well as integrated sentiment and content analysis to optimize case workloads and help remediate situations affecting cases.

  • Provides sophisticated decision management capabilities through a simplified and integrated business rules management approach.

  • Maximizes case worker productivity by simplifying collaboration through integrated social networking and communications capabilities.

  • Supports 3 types of critical analytics: real-time system health, historical trending, and advanced content analytics.

  • Learn more about Case Manager capabilities for both horizontal and vertical business use cases. Watch the demonstration showing Case Builder and the widget based user interface. Listen to the Q&A in the prerecorded in-depth presentation and demo by a Case Manager specialist .


Analyzes and visually explores large volumes of unstructured content to unlock new business insights.

Manages workflow among people and systems for content and case-based processes.

Mix and transform new data feeds that provide additional insight and access to Case Manager informational views.

Unified communications and collaboration software for voice, data and video.

Providing powerful rules authoring and abstraction creating a superior mechanism for implementing rule-based criteria in a case.

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