Real-time Performance and Service Management for Service Providers.

Over 1,000 service providers, including all of the Top 20, rely on Tivoli® Netcool® to ensure their most critical services are performing to the highest standards.

Tivoli Netcool software for Service Providers offers the leading Service Management software for the monitoring and management of critical services, application and network-based systems. Tivoli Netcool helps wireless; managed service providers; telecommunication, cable and internet service providers to meet today's challenges and deliver a solution to address future requirements.

Highly scalable and rapidly deployable, Tivoli Netcool software delivers end-to-end service management, problem isolation, and automation to help service providers operate more effectively.

  • Improve Flexibility and Adaptability - Accelerate time to market for new services, and quickly adapt to meet future market requirements backed by 350 plus integrations to elements, trouble ticketing systems, inventory and performance to achieve operational workflow
  • Reduce Operating Expenditures - Improve network efficiency by simplifying the management of large networks by automating processes, integrating service processes and enabling staff to focus on higher level activities.
  • Increase Customer Satisfaction - Reduce customer churn and improve the reliability of critical services while improving the quality of service across the network.

Software for Service Providers

  • Service Management for Service Providers
  • Triple Play Services
  • Consolidated Operations
  • Performance Management
  • VoIP Management
  • Wireless User Quality
  • Security Management

Industry Leadership

IBM is an active member of the TeleManagement Forum (TMF) and other leading industry organizations to deliver solutions that are consistent with industry standards and best practices.

Featured products

Tivoli Netcool Software for Service Providers resources

Tivoli Netcool Software for Service Providers links


Carrier VoIP Service Management

Provides integrated, state-of-the-art service management software designed for service providers.

Performance Management from Tivoli® Netcool/Proviso® offers service providers end-to-end and top-to-bottom visibility, as well as sophisticated reporting capabilities.

IBM Tivoli Netcool Service Quality Manager Service Solutions manage the quality of individual services such as VoIP, IPTV, IP-VPN, BlackBerry by telecommunication providers.