Receive Apple-branded support, delivered in partnership with IBM


What it can do for your business

Technology Support Services - Applecare for Enterprise is an enterprise-grade support solution for enterprise iPhones, iPads and Macbooks. Apple and IBM have partnered to bring organizations the devices, services, security and integration needed to help you maximize the full potential of mobility. AppleCare for Enterprise provides an iOS and Mac OS device support and service that is tailored for your enterprise. IBM’s AppleCare for Enterprise services include 24/7 support and worldwide hardware coverage – including the on-site and parts. It also includes personalized assistance from experts to help keep your IT operations running smoothly.



AppleCare for Enterprise account manager IT department support Employee end user support
Technology Support Services - Applecare for Enterprise provides a liaison to coordinate an onsite technical review, track hardware and software issues and deliver monthly activity reports. Get 24/7 support that includes: one-hour response for P1 issues, hardware and software support, security and deployment technologies and integrated support for IBM MobileFirst for iOS solutions. Employees can access assistance from Apple that includes: Apple hardware and software support, personal accounts and settings, local language support during business hours and 24/7 English support.


Onsite hardware service Device management
The hardware service is provided by IBM and includes two or three years of coverage, as well as next-business-day onsite service for Apple hardware. IBM support includes up to ten percent iPad or iPhone device replacement. You also get like-for-like device exchange, controlled by your IT department, with global inventory managed by Apple.


Five good reasons to choose IBM AppleCare for Enterprise

  • Achieve faster incident resolution
  • Expert service delivery
  • A strong partnership with IBM and Apple
  • Innovative technologies for faster, better response
  • Single point of contact