The IT Information Library is designed to help you align your IT business practices in a service-oriented manner using industry wide best practices.
Our ITIL V3 certified consultants can help you transition your enterprise according to the IT service lifecycle:
- Service Strategy - Proper planning allows you to target your resources to achieve maximum yield.
- Business case development
- Service Portfolio Management
- Service Design - Design the right system the first time.
- Service Level Management
- Risk Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Service Transition - Implement changes and releases in a controlled manner to reduce negative impact to the bottom line.
- Service Asset and Configuration Management
- Service Validation and Testing
- Release Management
- Change Management
- Knowledge Management
- Service Operation - Ensure that your customers are achieving the desired results from your IT services.
- Event Management
- Incident Management
- Problem Management
- Request Fulfilment
- Access Management
- Continual Service Improvement